Customer Service

 

 

 

CUSTOMER SERVICE AND PRODUCT SUPPORT

TOLL-FREE SERVICE AVAILABLE FOR NORTH AMERICA ONLY 1.866.688.7802

 EXCHANGES AND RETURNS – PLEASE READ CAREFULLY.

All Teckelklub merchandise is unconditionally guaranteed for any manufacturing defects for a period of thirty days from the day of receipt.

If you are not satisfied with your purchase for any reason during this time period, please let us know and we will be happy to handle any issue arising.

 

Damage incurred while opening the package will not be considered for returns or replacements.

DO NOT USE SHARP IMPLEMENTS TO OPEN PACKAGES. CAUSING DAMAGE WHILE DOING SO WILL VOID WARRANTY.

ALL HANGTAGS MUST BE ATTACHED TO THE ITEMS BEING RETURNED TO PROCESS AN EXCHANGE OR REFUND.

ITEMS MUST BE IN AN AS NEW, RESELLABLE CONDITION OR THE REFUND AMOUNT WILL BE SUBJECT TO CLEANING AND RESTOCKING FEES, BASED ON THE EXTENT OF THE WORK REQUIRED, AND WILL BE DETERMINED BY TECKELKLUB.

Please include your contact information – order number, phone number and email address with the return.

Return shipping due to the wrong size ordered is the customer’s responsibility and will not be reimbursed, unless the error was made by Teckelklub.

The refund will be processed once the item has been received by Teckelklub.

Exchanges resulting from an incorrect size ordered will be subject to extra shipping charges.

Please call us if you need help to ensure the correct size, style and color will be shipped to you.

Any items requiring an exchange or refund should be sent via Canada Post to:

Teckelklub, PO Box 45060, 4326 Dunbar Street, Vancouver, BC, V6S 2M8

SHIPPING

We do everything that we can to handle and ship out your order quickly and efficiently. We use Canada Post for our regular shipping.

In-stock items usually ship the same day or the next. We will notify you if an item is out of stock or unavailable.

Free shipping that we offer takes 3 to 7 business days, depending on your location.

Other, faster delivery options are available at checkout.

We appreciate and thank you for your business.

Enjoy our products for a long time!